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Client Relations Manager

StateScape, an industry leader in the field of legislative and regulatory analysis, is seeking a full-time Client Relations Manager. Over the past 28 years, StateScape has built a diverse client base that includes trade associations, national and international corporations, governmental agencies, and non-profit organizations. The Client Relations Manager will be an integral part of our team, ensuring that each client experience is stellar.

Duties will include:

  • On-boarding new clients, including training and contract processing.
  • Troubleshooting client questions and developing solutions (both research and tech-related).
  • Maintaining a close working relationship with existing clients by keeping an open line of communication and understanding how each client uses the StateScape platform.
  • Handling contract renewal processing and negotiations.
  • Collaboration on various projects with the Client Development and Research teams on an as needed basis.

Successful candidates will be:

  • Comfortable with technology and research databases.
  • Detail oriented and highly organized.
  • Business minded with a clear understanding of client-focused business practices.
  • Able to discuss legislative and regulatory processes and policies.
  • A creative thinker with a desire to shape and influence future StateScape services and online platform developments.
  • Interested in building and nurturing business relationships.
  • Confident under pressure with the ability to work under tight deadlines.
  • Eager to teach clients how to best use our software platform and services.

Education and experience:

  • Bachelor’s degree or higher.
  • At least 2 years of professional experience in client relations or managing a portfolio of clients.
  • Relevant professional experience in business development, government, public policy, or consulting.
  • Strong written and verbal communication skills a must.

StateScape is located in Old Town Alexandria, Virginia and is within walking distance of the King Street Metro Station. Dress is casual. 45-hour work weeks are to be expected. Compensation is $60k – $70k per year based on experience.

Application Instructions:  

To apply for the Client Relations Manager position, please complete the job competency evaluation below, and submit a cover letter and resume. The job competency evaluation is an online evaluation which will take you 20-30 minutes to complete.

Resumes will not be considered without completion of the job competency evaluation. 

Step 1 – Take the job competency evaluation.

Step 2 – Send cover letter and resume to with “Client Relations Manager” in the subject line.

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